Below is a list of our most frequently asked questions.
FAQ's: Click or tap on the question to view the answer.
How much does it cost for counselling?
Everyone must set up an individual intake appointment in order to determine their counselling needs and preferences. The individual intake appointment can be scheduled over the phone or in person, this appointment is free of charge for everyone. Once your intake assessment is completed we can determine if you qualify for any of our programs or services either through your EAP, Ministry funding or through your health benefit/insurance plan. Due to funding requirements, not everyone will qualify therefore fees may apply. Upon scheduling your initial counselling session following the intake appointment, we will clarify should any fees apply to you.
How can I pay for counselling?
We currently accept cash or cheques. We do not accept debit or credit cards at this time.
Who can get counselling?
Individually, anyone 12 years of age or older; we work with children under the age of 12 in family settings.
Where is the Centre located?
We are at 60 Wilson Avenue, Suite 310, situated on the third floor of the G.R. Bélanger complex in Timmins, Ontario.
How many sessions can I have?
This depends on how many sessions you may need, what the maximum number of sessions are available through your EAP or your health benefits/insurance plan, or how many sessions are available in whatever program you may be in. Confirmation of how many sessions you are entitled to can be provided following your intake appointment.
How many sessions do people usually need to reach their objective?
There is no single answer to this question. Some situations need fewer sessions to reach your counselling objective(s), where as more complex issues tend to require more sessions. This is something that is discussed with your clinician, typically at your initial counselling session.
Will anybody know I am in counselling?
Our records remain confidential and kept secure under lock and key. While we must report to the appropriate authority if a client poses a threat to himself/herself or others, or if we become aware of any form of harm to children, all other information is strictly private and confidential.
What kind of things can you help me with?
Individual, couple and family issues or concerns can all be addressed with our professional clinicians. We can help you deal with a wide variety of issues, including but not limited to, abuse, anger, anxiety, depression, domestic violence, relationships, sexual violence, trauma, violence against women, and workplace difficuties.
For more, please visit our Counselling page for a full list and description of our programs and services.
What are the qualifications of the clinicians?
Our clinicians must have a Bachelor's degree or a Master's degree in psychology, social work, counselling, or a related field; and be registered and in good standing with an Ontario College or governing body.
